Cookie Policy

1. Introduction
This Cookie Policy explains how Francisco Oliveira trading as Tenzix ("Tenzix," "we," "us," or "our") uses cookies and similar tracking technologies on our website. We are committed to protecting your privacy and being transparent about the data we collect. By using our website, you consent to the use of cookies in accordance with this policy and the preferences you set via our consent manager.

2. What are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies".

3. Why do we use Cookies?
We use cookies for several reasons. Some cookies are required for technical reasons for our website to operate (we refer to these as "essential" or "necessary" cookies). Other cookies enable us to track and target the interests of our users to enhance their experience on our online properties, analyze traffic, or load functional elements like support chat.

4. Categories of Cookies we use
We group the cookies used on our website into three distinct categories:

  • Necessary / Essential Cookies: These cookies are strictly necessary to provide you with services available through our website and to use some of its features. Because these cookies are essential, they are active by default and cannot be refused. They do not store any personally identifiable information.
  • Analytics & Performance Cookies: These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you. These require your active consent before loading.
  • Functional & Support Cookies (Required for Live Chat): These cookies allow us to provide enhanced functionality, such as loading our customer support live chat widget. Disabling this category will prevent you from loading and interacting with the live support chat widget.

5. Cookies List
Below is a list of the cookies and local storage tokens we use on our platform:

Cookie/Token Name Provider Category Description / Purpose Duration
tenzix_cookie_consent First-party (Tenzix) Necessary Stores the user's cookie consent settings and choices. 1 year
_clck, _clsk Third-party (Microsoft Clarity) Analytics Used by Microsoft Clarity to store a unique, anonymous user ID and store session data to analyze user interactions. 1 year / Session
Plausible Session state Third-party (Plausible) Analytics Tracks anonymous visitor metrics (pages visited, referral source) without storing personal data. Session
chatwoot_setting_*, cw_user_* Third-party (Chatwoot) Functional & Support Stores user conversation state, token keys, and open/close status of the live chat widget to persist customer support chat sessions. Persistent

6. Managing and Controlling Cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences by clicking the "Customize Settings" button on our cookie consent banner. You can also withdraw or update your consent at any time by clearing your browser's local storage and cookies, which will cause the consent banner to reappear on your next visit.

7. Updates to this Cookie Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

8. Contact Information
If you have any questions about our use of cookies or other technologies, please email us at:
Francisco Oliveira trading as Tenzix
Avenida Professor Vicente Coelho, Nº 400, 1st floor, 4520-815
Santa Maria da Feira, Aveiro, Portugal
hello@tenzix.com
Last Updated: June 8, 2026